Live payment collection is not enabled. Do not send money unless FPB has issued you a specific payment invitation for an agreed instruction.
Before payment
1
Scope agreedYour property brief, service scope and exact fee are agreed.2
Documents issuedYou receive the relevant terms, your completed Schedule and any applicable cancellation/start information.3
Onboarding completedRequired identity, compliance and instruction checks are completed through the appropriate route.4
Private payment invitationFPB sends the payment route for that specific instruction. The amount is fixed by the agreed Schedule, not entered by the client.After payment
Payment by itself does not start work and does not replace FPB's written acceptance of the instruction. Where the instruction is accepted, FPB issues its written Acceptance Confirmation identifying the client, instruction, agreed documents and contract conclusion date. The search or service commencement date may be later and is confirmed separately.
If FPB cannot accept an instruction after payment, the payment is returned in accordance with the applicable terms.
Your documents
General service documents are available under Terms & Legal. Client-specific Schedules, Acceptance Confirmations and issued documents are supplied privately through the client's restricted folder.